SHORT PROFILE
The ERC Library (Dr. Ismaila Tsiga Reference Library) provides services to FCT Schools and the general public through its rich collection of books, reference materials, journals, research reports, computer/internet services, and the provision of laminating and photocopying services to readers. It promotes and facilitates Readership Campaigns through the Young Readers Clubs in FCT Schools and encourages schools to enforce the library hour on their time table. It trains and facilitates the attendance of Library staff at service improvement workshops.
The ERC Library Services Division is presently Composed of the following Libraries:-
- Dr. Ismaila Tsiga Reference Library, situated at the ERC premises in Zone 7 Wuse Abuja
- The City Library, located at zone 4 district, Wuse Abuja
- Gudu District Library at Apo
- Kwali District Library at Kwali Area Council in FCT Abuja (yet to take- off)
- Kuruduma District Library at Kuruduma area of the FCT (yet to take –off)
The ERC libraries has the following branches
- Acquisition Branch
- Reader Services Branch
- School & Public Libraries Branch
- Virtual Library
Furthermore, the libraries has the following sections
- Technical Section
- Serial Section
- Children Section
- Reserved Section
- Circulation Section
- Reference Section
OPERATIONAL GUIDELINES
- Borrowing of Books: The ERC Library is a Reference Library and therefore does not allow book borrowing.
- Inter- Library Co-operation: The Reference Library encourages inter- library cooperation.
EXPECTATIONS FROM CUSTOMERS
- Users are to register before using the Library
- Users are to sign the visitors / Readers book indicating clearly his residential address.
- Users are not to tamper with any electrical fittings.
- Users are not to take away books from the Library.
- No eating, smoking, noise making, bending or mutilation of books.
- Bags are not allowed into the library and are to be kept at a corner by the entrance of the library and are kept at owners’ risk.
- Users are to allow proper checking before leaving the library.
- Readers are to leave books consulted on the table and not to shelve the books by themselves
- Phone calls are not allowed inside the library
- Users to have and show their Users Identity cards before they are allowed into the library.
COST OF SERVICE DELIVERY
| Cost depends on type of users and items to be accessed: | N |
| Registration: General public | 500 (Annually) |
| ,, Students | 100 (Annually) |
| Internet Services | 100 per hour |
| Bindery services | Negotiable |
| Photocopying | 10 per copy |
| Lamination | 100 per copy |
| Indexing & Abstracting services | 100 |
| Consulting services (Training / Retraining services) | Negotiable |
CONTACT
Complaints for any observed Service Failure is to be directed to the
Officer of the Division where the service was rendered
Head of the Library Services Division
Centre’s Complaint Boxes
SERVICOM Office
Director (ERC)
SHORT PROFILE OF H.O.D.
MRS. RAMATU YARWA MOHAMMED
